Refund policy

DIGITAL PRODUCTS:
Due to the instant download nature of digital products all PDF sales are final and non-refundable. If you experience technical issues accessing your download please contact us at support@melrosewatchcollective.com and we will resolve it promptly.

IN-STOCK PHYSICAL PRODUCTS:
We accept returns within 14 days of delivery for items in original unused condition. Customer is responsible for return shipping. Refunds are issued within 5 business days of receiving the returned item. Items showing signs of use or damage are not eligible for return.

MADE-TO-ORDER ITEMS (MTO):
Made to order items are crafted specifically for you and cannot be returned unless they arrive damaged or defective. If your item arrives damaged please contact us within 48 hours of delivery at support@melrosewatchcollective.com with photos and we will arrange a replacement or refund.

DAMAGED OR DEFECTIVE ITEMS:
If any item arrives damaged please contact us within 48 hours of delivery at support@melrosewatchcollective.com with photos of the damage. We will replace or refund damaged items at no cost to you.